Technical Support Operator
We are an award winning InsurTech startup on the hunt for a skilled Technical Support Operator to join our growing Operations team.
We are on a mission to disrupt the insurance industry and give customers great value. We have a unique proposition that combines smart technology with comprehensive home insurance, all connected to the Neos app to deliver 24/7 piece of mind to our customers.
We were recently ranked no. 6 in the world’s 100 most disruptive brands, winning awards for Best Insurer in IoT, Internet of Things Breakthrough and the Insurance Times ‘Insurer Innovation of the Year’ award 2017, as well as their B2C Insurance Start-Up of the Year award in 2018.
As a rapidly growing business our key strengths our flexibility and delivery-focused mindset. We look for individuals who are great at what they do but also flexible enough to help the business as it takes advantage of emerging opportunities.
This role will report will report into the Technical Support Team Leader who is the go-to person for technical guidance and development.
The Tech Support team play an integral role in the business. Our smart tech and digital processes are what separates us from the competition. As a Tech Support Operator you will be responsible for supporting our customers with any tech related questions (product info, setup and troubleshooting etc).
As a member of the Tech Support team you will need to have an intimate working knowledge of our smart tech and our apps which support our customers and partners. We are looking for people with a passion for customer service and technology but also a willingness to learn on the job (we will provide training and free smart tech!).
Along with providing technical support, as a team we constantly want to improve the experience for our customers. Some of your time will support testing new devices, working on new features to submit to our development team or identifying emerging issues and finding solutions to improve or fix them.
As well as having a strong technical background we also need people who are willing to learn the insurance side of the business and deliver the same quality of service to any question a customers may ask.
All communication with our customers is managed though our internal administration portal and customer communication platform. We set incredibly high standards of customer service and you will need to be able to diagnose issues, suggest ways of fixing problems, and leverage the knowledge of the team around you to deliver best in class customer service
Each person plays a vital role in delivering our proposition and services to our customers, therefore we are looking for someone who can hit the ground running and make a positive impact.
This role is an initial temporary assignment with a view to become permanent.
- Understanding of networking, apps, and technology
- Experience with online communication platforms (web chat)
- Experience dealing with, and solving, customer issues and questions.
- Experience with iOS and Android apps
- Connected Home or Insurance experience a bonus
- 5 day working week (some Saturday cover required)
People matter at Neos. We’re a vibrant and friendly team. There are endless opportunities for you to develop and grow in your area of expertise and you’ll be making a real difference to the lives of our customers.
· £10 - £12 per hour for initial temporary assignment
. £23 - £28k per annum salary (DOE & FTE)
· The latest smart home tech
· 23 days’ holidays per year (excluding public holidays)
· Personal development days
· Private medical insurance (after probation period)
· Pension (after probation period)
· Cycle to work scheme
· Childcare vouchers
· Great coffee, daily snacks and a fabulous, collaborative working space in either Brighton or London
Please note that applicants must already have the required visas to live and work in the UK.
DIVERSITY AT NEOS
Neos embraces diversity and we will always promote the benefits of a diverse team across our entire business. We rigorously ensure that we treat everyone equally irrespective of sex, sexual orientation, gender identification, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs or membership or non-membership of a Trade Union or spent convictions and place an obligation upon all team members to respect and act in accordance with this core value.